To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
The most common reason for a high water bill is changes in water usage and leaks, such as outdoor watering, having house guest(s), leaking toilets, dripping faucets/shower heads and water line leaks. A leaking toilet can be hard to detect and can use over 6,000 gallons per month and in extreme cases, up to 8,000 gallons per day. Toilets can experience problems with the following: a bad flapper valve or flapper seat, a faulty ballcock valve, a bad float arm or overflow tube. You can put a few drops of food coloring in the tank and wait ten to fifteen minutes. If the food coloring appears in the bowl, you have a toilet leak.
Dripping faucet or shower heads not only run up your water bill, but if hot water is dripping, this will also cause an increase in your gas or electric bill.
What do I do if I am experiencing low pressure?
Check the outside faucet on your dwelling to see if you have adequate pressure. If you do, the problem is inside your home. If not, check your meter and the surrounding area for possible leaks. Next, call our office to report low pressure issues.
What part of the water and sewer line is the home/property owner's resposibility to maintain?
The home/property owner is responsible for the water line from the meter to the their home or business and the sewer from the property line to their home or business.
What causes a sewer clog or backup?
The main cause are roots that enter a joint or a crack in the pipe. Fats, Oils & Grease (FOG) can build up in sewer lines resulting in stoppages. Never pour grease down the drain! Scrape grease and scraps into a container or in the trash for disposal. Garbage disposals do not keep grease from sticking to the inside of pipes. Be sure to use strainers in sink drains to catch scraps and throw them away in a trash can.
Please see our "What Not to Flush" notice under Forms & Reports.
How often should I get a bill?
All customers are billed monthly and should receive their bill on the 1st of the month. If have not received your bill by the 4th or 5th of the month, please contact our office to ensure that we have the correct mailing address and to inquire about the amount due on your account.
When will my water be shut off for non-payment?
A $5.00 penalty is added to the account if the bill amount is not paid by the 15th of the month. Accounts are subject to discontinuance when payment is not made in full after the 15th of the month you are billed in.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.